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RUNNER RELATIONS

Below you will find a list of FAQs. Make sure you have checked the Rules page first. But if you cannot find your answers here you can contact us directly via info@genevemarathon.org

MEDIA

If you wish to have accreditations for the event or received our official release and photos, please contact elodie.mens@ocsport.com

PARTNERSHIP

If you are interesting in joining our existing partners, please contact aurelien.chaumaz@ocsport.com

EXHIBITORS / COMPANYS OFFER

If you would like to become an exhibitor or you are interested in our company offer, please contact clementine.losserand@ocsport.com

Registration

PAYMENT PROBLEM

I have an issue whilst paying for my registration

Was your registration confirmed but you are now unable to return to amend your details? Contact us via email at info@genevemarathon.org with subject: PAYMENT PROBLEM

REGISTRATION FORM ISSUE

I have an issue with my registration form

Contact us via email at info@genevemarathon.org with subject: REGISTRATION FORM PROBLEM and sending a screenshot of your issue alongside a detailed description.

CONFIRMATION EMAIL

I did not receive my confirmation email

Confirmation emails can occasionally be filtered into your spam/junk mail, please check these inboxes first.
 If this is not the cas, email us with the following information: Name, Surname, Date of Birth, Gender. We will send you a confirmation by email.

CHANGE MY RACE

I want to change my race

If you wish to change your race this is indeed possible. Email us with the following information: Name, surname, date of birth, registration code, and the race you wish to participate in.

Please Note: 
If your new choice of race is more expensive you have to pay the difference. If your new race is cheaper you CANNOT be reimbursed.

MODIFYING MY DETAILS

I want to modify my personal details (name, surname, date of birth)

If you wish to change any of these details please write to info@genevemarathon.org with the subject: MODIFYING PERSONAL DETAILS.


I want to modify all other information

It is possible to change your details on the registration form by returning to the page here and log in using your email and registration code.

CANCELLATION / REGISTRATION TRANSFER

I want to cancel my registration or transfer it

All registrations are personal and final, none can be reimbursed, or transferred to another year or another individual.

Group / Team

CREATE A GROUP

I want to create a group

Creating a group allows for any easy management and supervision of a group’s registrations. Creating a group is usually meant for teams or companies entering over 20 runners. A group can be composed of an unlimited number of runners, across all ages and all race categories.

If you wish to create a group registration, please email us with the following information: Name, Surname, phone number of group leader, group name and password. We will create an account for you to facilitate the management of your group’s registrations online. We will reply to you with an email detailing the process all members must follow to sign up.

TEAM CHALLENGE

I want to take part in the team challenge

To take part in the team challenge you must register a team of at least 3 runners on the same race. (There is no maximum number). The team ranking will be based on each team’s best three runners times.

During the registration process each runner must indicate which team ranking they want to participate in and enter their team name in the ‘Team’ box. Team rankings are available for Family and Friends/Corporate/Club/Universities and Schools.

Special Packages

FAMILY PACKAGE

I am not registered and wish to buy a family package

Upon purchasing two adult bibs, you receive a free bib for a junior race. This is automatically generated when you have two adult bibs in your shopping basket and then add a junior entry.


I am already registered but still wish to benefit from the family package

If you already registered please send an email at info@genevemarathon.org detailing the pack you want with the subject: FAMILY PACKAGE

MULTI-RACE PACKAGE

I am not registered and wish to buy the package

To add another race to your marathon weekend follow this process (available for the same person):

  • Sign up for your marathon here
  • At the end of your registration (Section 5) select the multi-race pack you want: Marathon + 10km (30CHF more) or Marathon + Genevoise (20CHF more)
  • Proceed to payment on the subsequent page


I already registered but wish to buy the package

  • Return to your registration form and log in with your email address and registration confirmation code.
  • At the end of the registration form (Section 5) select the multi-race pack you want: Marathon + 10km (30CHF more) or Marathon + Genevoise (20CHF more)
  • Proceed to payment on the subsequent page


I bought the offer but did not receive confirmation

Email us with the following information: Name, Surname, Date of Birth, Gender. We will send you a confirmation by email.

‘BUY 10 GET 1 FREE’  PACKAGE

I want to create a group package

For every 10 entries bought on any race your receive an 11th bib for free (the cheapest of your shopping basket). This will be automatically generated online when you have 11 bibs in your shopping basket. If 10 members of a group/team register individually, please contact us at info@genevemarathon.org listing the 10 team members with the subject: 11th FREE ENTRY