FAQsRegistration Group / Team Special Packages D-Day
DO I NEED A MEDICAL CERTIFICATE ?
You don’t need any medical certificate to participate in the Harmony Geneva Marathon
I HAVE AN ISSUE WHILST PAYING FOR MY REGISTRATION
Was your registration confirmed but you are now unable to return to amend your details? Contact us via email at [email protected] with the subject: PAYMENT PROBLEM
I HAVE AN ISSUE WITH MY REGISTRATION FORM
Contact us via email at [email protected] with the subject: REGISTRATION FORM PROBLEM and sending a screenshot of your issue alongside a detailed description.
I DID NOT RECEIVE MY CONFIRMATION EMAIL
Did you us an email address that you check regularly?
In some cases, confirmation emails can occasionally be filtered into your spam/junk mail, please check these inboxes first.
If this is not the case, email us with the following information: Name, Surname, Date of Birth, email address used at the registration and another email address that you are using frequently. We will then send you the confirmation email again.
I WANT TO CHANGE MY RACE
If you wish to change your race this is indeed possible under certain conditions. Email us with the following information: Name, surname, date of birth, registration code, and the new race you wish to participate in.
Please note: If your new choice of race is more expensive you have to pay the difference, taking into account the current price. As soon as we have made the race modification, confirmed by email, you will have to go back on your registration platform and pay the difference by credit card, in order to validate your registration. A new confirmation email will then be sent automatically.
If your new race is cheaper you CANNOT be reimbursed.
I WANT TO MODIFY MY PERSONAL DETAILS (NAME, SURNAME, DATE OF BIRTH)
If you wish to change any of these details please write to [email protected] with the subject: MODIFYING PERSONAL DETAILS.
Please note: these can only be rectifications to the information in your form, in no case can you totally change the identity of the person registered. No bib transfer between two participants is allowed by the organisation.
I WANT TO CHECK / MODIFY ALL OTHER INFORMATION
It is possible to check/ change your details on the registration form by returning to the page here and log in using your email and registration code.
Particular modification: start pen and name on the BIB
You can only modiy this information until midnight on the 5th of april. After this date, no more modifications are possible.
I WANT TO CANCEL MY REGISTRATION OR TRANSFER IT
IMPORTANT: you can only subscribe to the cancellation insurance at the time of registration, not after. Please refer to the event rules for more details.
If you did not pay for the cancellation insurance at the time of registration, we won’t refund your registration fee.
As the rules say: “Entering the event is a personal and definitive decision. No refunds are available regardless of circumstances. No registration transfers are available under any circumstances (transfer to the following year and/or transfer to another person are not allowed)”.
If you paid for the cancellation insurance at the time of registration, you can ask for a refund (no justificative will be asked). You only have to contact the insurance company, the process is described on your confirmation email. Only the registration amount will be refunded, neither the extra fees (4% of the total amount of the order + CHF0.75.- for each participant), nor the race options.
To know if you subscribed to this cancellation insurance, you can go back on your registration form and find the details of your order. In the case of a subscription, an email from CIRCLES GROUP has been sent to you. Please check your mailbox and spam box.
All registrations are personal and final, none can be reimbursed, or transferred to another year or another individual.